Frequently Asked Questions
Shipping & Returns
What is your refund policy?
Unfortunately we do not offer refunds on any of our products. However, if the product is faulty we will be more than happy to replace for you within 7 days of receiving.
Please email us at: info@thelashgirlshop.com
How long does delivery take?
Royal Mail 1st classed tracked & signed shipped Monday – Saturday (1-2 working days usually).
International orders will be 10-14 days.
Collection Orders
How can I collect my order?
Click & Collect orders can be collected from our salon HQ Monday – Saturday.
Collection times will vary, please see our shop page on Instagram for daily updates @thelashgirl_shop
The Lash Girl
Unit 1 cross crown street
Cleckheaton
BD19 3HW
Course Cancellations and Rescheduling
Can I cancel my booked course?
Regrettably, if for any reason you find yourself unable to attend the course on the scheduled date, we are unable to accommodate a transfer to an alternative date or provide a refund. Nevertheless, we understand that unforeseen circumstances may arise. For this reason, in exceptional cases, and with adequate supporting evidence, we might consider rescheduling your course.
We strongly advise you to weigh your chosen course date carefully against any prospective plans you might have.