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Frequently Asked Questions

Unsure about something? Check out our FAQs and if your still stuck, drop us a message and we’ll be in touch to help!

Shipping & Returns

Unfortunately we do not offer refunds on any of our products. However, if the product is faulty we will be more than happy to replace for you within 7 days of receiving.

Please email us at:

Royal Mail 1st classed tracked & signed shipped Monday – Saturday (1-2 working days usually).

International orders will be 10-14 days.

Collection Orders

Click & Collect orders can be collected from our salon HQ Monday – Saturday.

Collection times will vary, please see our shop page on Instagram for daily updates @thelashgirl_shop

The Lash Girl
Unit 1 cross crown street
BD19 3HW

Course Cancellations and Rescheduling

Regrettably, if for any reason you find yourself unable to attend the course on the scheduled date, we are unable to accommodate a transfer to an alternative date or provide a refund. Nevertheless, we understand that unforeseen circumstances may arise. For this reason, in exceptional cases, and with adequate supporting evidence, we might consider rescheduling your course.

We strongly advise you to weigh your chosen course date carefully against any prospective plans you might have.

Still can't find what you are looking for?

Hey babe, if you have any questions you can’t find the answer to here please drop us a message and we’ll get back to you.